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Confusing and Outdated User Interface: Several users have found the user interface of SurveyMonkey to be confusing, difficult to navigate, …
Starting at $27 Per User Per Month (billed annually)
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What is SurveyMonkey?
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…
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Popular Features
- Response tracking (73)9.595%
- Standard reports (73)9.393%
- Multiple question types (74)9.191%
- Survey templates (71)9.090%
Reviewer Pros & Cons
Pricing
Business Plan - Team Advantage
$27
Cloud
Per User Per Month (billed annually)
Personal Plan - Advantage Annual
$34
Cloud
Per User Per Month (billed annually)
Business Plan - Team Premier
$89
Cloud
Per User Per Month (billed annually)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is SurveyMonkey?
According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.
SurveyMonkey Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Additional Features
- Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/
SurveyMonkey Integrations
SurveyMonkey Competitors
SurveyMonkey Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.
Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.5.
The most common users of SurveyMonkey are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(1055)Attribute Ratings
Reviews
(1-25 of 52)Companies can't remove reviews or game the system. Here's why
We use SurveyMonkey for both gathering feedback from our employees, as well as our clients. It is a great way for us to communicate with and get feedback from employees before making a business decision that may have an impact on them - or just to see how they feel about certain aspects or changes within the business.
- Easy to use interface.
- Robust design features for survey variations.
- Great free plan.
- More customization for forms colors/design on free plan.
- Analytics and reporting could be revamped.
- UX could be improved.
February 23, 2022
Utterly Pointless Product
Score 1 out of 10
Vetted Review
Verified User
We were going to use SurveyMonkey to survey our members. As we're volunteer-run, we use free services. SurveyMonkey is bottom-feeding money-grabbing wasters. Their free product only allows 10 results - this was not made clear (and was certainly not the previous situation) when signing up. To now see the additional results we either have to pay over £100 or ask our members to take to time to fill out the survey again on a platform not run by thieves. Not even a free trial period to at least get these results.
- Demand money
- Demand money
- Demand money
- Demand money
- Offer free trial periods
- not be tight CU Next Tuesdays
- Make it clear the free product has absolutely no uses beyond collecting plans for a family dinner
- Remove the free product as it is utterly pointless
September 05, 2021
And the SurveyMonkey says........
[Survey Monkey] allows us to conduct quick surveys on employee engagement.
- Employee Engagement
- Customer Feedback
- Easy to set up
- Training feedback
- subscription cost
- Social engagement
- Data analysis
August 03, 2021
Survey Monkey, Fast, Simple, Convenient
I feel that one of the strengths of Survey Monkey is its ability to function in a variety of ways for different levels of users. We use Qualtrics surveys for the vast majority of our organizational needs. Qualtrics is a feature-heavy and robust platform that we have been working with for some time. With that being said many users find the interface too intimidating and prefer to use Survey Monkey. There are people that are familiar with using Survey Monkey outside of the work environment so already have some skill developed on how to create a survey, extract the results, and comprehend the metrics. We largely use Survey Monkey to meet the needs of these users. That isn't to say that in comparison Survey Monkey is featureless and lacks robustness, it isn't. It is a quick, simple, straightforward platform and there is a segment of our populous that appreciates that.
- Allows you to collect responses quickly and easily.
- Gives you tools to analyze your results.
- Has tools to customize design elements and branding.
- Creates PDF of the results for viewing offline.
- Has flexible pricing models.
- I find the dashboard a little intimidating and too clustered.
- The name of the product sounds so childish and unprofessional.
- You will need to unsubscribe from their email communications after you create an account.
June 24, 2021
SurveyMonkey is a great value
We're currently using it weekly to survey our new hires about their experience. This provides us with valuable insight into what's happening with our new hires, and also provides us with the ability to see trends in their experiences. We also will use adhoc to survey the rest of our company. It provides a trustworthy and confidential way to run surveys.
- Confidentiality
- Analytics
- Personalization
- Being able to send reminders to just individuals, not an entire group.
- Being able to sort recipients by date sent.
May 18, 2021
Easy to use software to build surveys, quizzes, internal 360 reviews, and much much more!!
We developed 360 evaluations for our team using SurveyMonkey. The software made it easy for us to email the survey to each team member and really gave us some valuable insight from our team. We have also used SurveyMonkey for pulse points on our team's overall engagement with our hospital. We also used SurveyMonkey to develop surveys with our clients to determine interest in various products/services.
- SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
- I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
- The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
- I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
- I would like to have more customizable options for branding it to our hospital colors. Some survey options allow you to enter html color codes. SurveyMonkey allows you to change colors and you have to pick from selected options.
- Embedding the surveys into a webpage, like WordPress is not as seamless as other services.
May 17, 2021
Survey says.... Totally disappointed
I used [SurveyMonkey] to set up a survey for limited use in a non-profit organization and was surprised when the survey responses topped more than 40 that I could not access the results. This was not made clear when I was setting up the survey. I had used SurveyMonkey in the past with my organization, however it had switched over to another platform. I formerly trusted SurveyMonkey.
- Easy to set up survey questions
- More and more features are moving to paid functionality
April 29, 2021
Global leader in online survey projects
SurveyMonkey is being used across our organization to conduct market research and gather customer feedback. It is also used to gather employee feedback within the organization by filing out surveys that are shared across teams. Whether simple or complex surveys are created within minutes and reaching millions of respondents to collect and analyze data has become hassle free through SurveyMonkey.
- A wide question bank that offers customization questions of different types such as market research, customer satisfaction, employee feedback, demographics etc.
- The surveys can be customized to match our brand by adding the company logo, company name and images.
- One handy URL to collect responses from millions of respondents.
- More options to customize the look of the surveys for a full custom branding
- They should be able to offer live support within their site for faster communication with users.
April 28, 2021
A must-have tool for research
We use SurveyMonkey at very specific moments, It is not an everyday tool for me, but without a doubt a very important one at the right time. As a designer, I'm constantly trying to reach out to what our customers think about new features, implementations, and also to collect information when starting a new project.
- Great template options
- Responsive and great user interface
- Data display
- A monthly subscription requires a minimum of three users at $25 per user. As I already said that this is not an everyday tool, it turns out to be a very expensive tool.
- The basic plan is limited to 10 questions.
- The collected data dashboards are not as beautiful as they could be.
April 16, 2021
SurveyMonkey excellent for staff feedback
I use it to administer surveys to our internal staff as a way to gather questions about area where staff need training and assistance. I typically make the surveys very short so people dont just click thru. Minimal text as well. Survey monkey is excellent for short surveys. Very easy to set up.
- very easy to set up a survey
- helpful templates
- easy modules to gather feedback and export to excel
- support is mostly zen desk which stinks
- limited electronic resources
April 14, 2021
SurveyMonkey takes the cake
In our organization of over 200,000 members, we use SurveyMonkey to build surveys, forms, polls, and quizzes using a variety of question types (e.g., initial proposals, check-ins with our members during the pandemic, assessment of how they are using our website). Each chapter also uses it for specific process, and some use it to gain a quick assessment of an inquiry.
- Design themes are user friendly
- Logo customization is a plus
- Ability to create a custom template is advantageous among 11 different offices
- Provides more dynamic collaboration
- Free plan could offer a bit more so users can see the benefit to go with a premium plan
- More survey templates
April 14, 2021
Quick, easy insights
We specifically use SurveyMonkey to get quick and easy feedback from employees. For example, discussions around future work from home opportunities throughout the pandemic, willingness to participate in different culture committee events, and general feedback on technology roll outs. We use it as needed as opposed to something on a regular basis.
- Quick.
- Easy.
- User friendly.
- Security - I haven't spent much time exploring their security, but by default would not put sensitive information in any of the surveys.
- Notifications - I think the logistics of setting up notifications as a survey creator are a little clunky.
April 13, 2021
Once you try SurveyMonkey, you'll be hooked
SurveyMonkey is an essential tool across our entire organization. It's used for employee feedback after onboarding and training sessions, for assessment and measurement of employee satisfaction levels, for assessment and measurement of customer satisfaction, and to minimize customer attrition. Anytime we need to generally assess how are people, products, or technology solutions are being perceived, survey monkey is an effective solution.
- Customer service feedback
- Employee feedback
- Product feature assessment
- Analytics management
April 13, 2021
SurveyMonkey: Full survey lifecycle at its finest!
SurveyMonkey has been used to provide surveys to users of software applications developed by our company. It is currently only used by the Software Development Department. It provides a turnkey solution for putting together comprehensive surveys and questions, and the full lifecycle and feedback loop for those questions and the users that answer them. It also provides comprehensive statistics on the results of the surveys deployed.
- Allows users to build surveys, including custom survey questions and/or survey templates for common applications.
- Provides a wide variety of distribution methods and means of collecting answers.
- Provides comprehensive results including graphs and diagrams that help interpret the results.
- Friendly reminders to help target audiences complete their survey.
- Customized survey forms that can include company branding/style.
- Wide variety of survey methods/question types (i.e. scale of 1 to 10, multiple answers, etc.)
- Simple surveys are free to design and deploy, but more sophisticated options require payment.
April 07, 2021
Can't Go Wrong!
We use SurveyMonkey to survey our partners, primarily. We are a grant-making organization and work with over 100 different nonprofits. SurveyMonkey helps us achieve insights into their needs, their context, their service areas, etc. It helps us to gather data in a quick manner and evaluate it- rather than having just 1 call at a time with our partners.
- Variety of questions
- Data analysis
- Easy to Use
- Have to upgrade for certain questions.
- Not very collaborative.
- Hard to access results later, especially with a different membership.
April 03, 2021
Easy to use SurveyMonkey
SurveyMonkey has been used in multiple ways- to gather various data, to assess what is the best time for a meeting, to find the opinions on a class, [etc.] I don't believe it is used by everyone, some use other survey sites, but this is the first one that I was introduced to at work. It's very easy to use and is great for getting information from faculty, staff, or students.
- User friendly - it's very easy to use and intuitive, it takes you step by step through making the survey you want.
- It's nice and clean - it has a nice clean look, nothing too distracting, easy for the survey taker to use.
- Even the free option is very helpful - even if you don't pay for an account, the free option gives you much leeway into making a survey that can fit your needs.
- I think it's becoming pushed to the back-burner as more survey sites come out - it needs to come up with something to keep it more relevant as other survey sites are being more widely used.
- Give more options to customize the look of your survey.
Score 1 out of 10
Vetted Review
Verified User
We use SurveyMonkey to ask new customers about the reasons they chose our service during our onboarding process, and to send client satisfaction surveys around the midpoint of our service. We gather ratings and also unstructured qualitative comments.
- Reminders: anyone who didn't answer the survey can be sent a reminder
- Simple web interface requires no training to use
- Pricing policies are unreasonable and unaffordable; as the CEO, I want to allow my assistant to use my account to send surveys, but this is prohibited and prevented technically
- Customer service was unhelpful in addressing my issues
March 04, 2021
Great for those new to market research
We are a small marketing firm that cannot afford to use the "high-priced" survey tools. We like to use SurveyMonkey to test out concepts for our clients and prospects as well as learn more about a specific market or industry without spending our limited funds on a research tool. It's great at providing a quick snapshot of a product or service.
- It's very cost-effective.
- It's very intuitive.
- Very robust with features like data analysis, skip logic, etc.
- More complex questions are a bit of a challenge to format in the software.
- While it does have a ton of free features - It would be nice if they could add a few of the premium (paid) features to the free version.
- The fact that their logo appears on the survey is a bit disconcerting, but I think many folks have come to accept this.
Score 1 out of 10
Vetted Review
Verified User
Having used SurveyMonkey many years ago, it was my go to tool for a recent survey to members of a not for profit sports club that I captain.
- Reasonably easy to setup a survey with answers provided using various mechanisms
- Good reporting on survey results
- Deceptive business practices
- "Free basic" version is promoted on site but details on limitations difficult to find
- Very expensive and not suitable for the likes of a community sports club wanting to do a one off survey of members.
July 03, 2020
Avoid SurveyMonkey, deceptive practices, confusing, contradictory and poor customer service.
Score 1 out of 10
Vetted Review
Verified User
We used SurveyMonkey to get some basic responses to find out how post-COVID our customers viewed Opening Hours.
- Creating Surveys that are clear and simple.
- Presenting results.
- Simple links for customers to use.
- Poor billing and membership plan description.
- Deceptive business practices, charging for services not used.
- Customer service providing confused and contradictory responses.
- Ignoring customers when they don't like the situation.
- Don't follow requests to turn off auto billing.
- Dispute EU customer law, even when their own site states it correctly.
- Website is deliberately difficult to navigate around billing/accounts and pricing.
February 13, 2020
SurveyMonkey? I don't see why not
We have used SurveyMonkey on many occasions within our organization. The biggest purpose we use SurveyMonkey is to get a general vote on an idea, activity, etc. and we want to send it out to the team while keeping the votes anonymous. Examples of when we have used it is to determine where we should do our summer or holiday party, when we do fun superlative games within the office, or when we are decided on heavier topics within the office and want a general idea of what the team would like while maintaining their confidentiality.
- It does a great job by tailoring what you use it for, whether it's in college to do a survey for a project, see what the team wants to do for activities in the workplace, or even propose a new change to the company and get an idea of how people will react to this.
- I love that the answers provided by the users remain anonymous, this allows you to get an accurate answer.
- SurveyMonkey can be used in so many ways and I think so many people can use it for a variety of reasons, it'd be interesting to see how else they can grow into a new space.
- When waiting for results, since it is anonymous it doesn't tell you who has not completed the survey. If there was a way for it to constantly be in your inbox to prompt the person to complete it quickly, that'd be great.
December 11, 2019
My survey monkey experience hangs well
It helps me make decisions for future creative projects and understand feedback from fans, musicians, and industry professionals. It helps me improve my inventory of songs.
- Accessible
- Simple
- Free
- Shareable
- Convenient
- Discrete
- Uploading mp3 files for surveys.
- Video and photos for surveys.
- More survey tutorials.
September 17, 2019
Survey Monkey thoughts
We currently use SurveyMonkey to poll our annual awards, get feedback on events and workflow processing. I like it because we can have our employees provide feedback they feel is confidential and they will be more honest and open in their responses. It helps us not have to do paper surveys and manual tracking like in the old days.
- Puts together a professional-looking survey
- Helps organize results and information
- Keeps past surveys for future reference
- Some areas of the system seem a little glitchy but could be user error, after trying different ways I can get it to do what I need it to do.
- I don't really have complaints, I am happy with the system for what we use it for. It meets our needs.
Currently, I have been using SurveyMonkey for some of my online personal training clients that I don't get too much 1-on-1 interaction with. This helps me understand my clients' needs and make sure I am providing them the best quality training. This also helps my business grow and provides me with constructive feedback based on each specifically tailored survey.
- It's simple to use.
- Instantaneous setup/usage.
- The design/user interface is ergonomic and clean.
- The basic plan is quite limited.
- Automation can be difficult.
- Setting up surveys may take some time.
May 16, 2019
It can do all we need in our surveys and more. Worth using if surveying is important in your organization.
Used mainly internally to survey usage and satisfaction with the organization's system, mainly around training and knowledge. Also, from time to time, to survey customers satisfaction.
- Easy to build from scratch, the wizard approach takes you through steps.
- Easy to collect answers: a really easy way to distribute the survey as needed.
- Quick analysis as responses are sent because managers want 'early results,' so having the statistics nicely ready right away is good.
- UI is too loaded; there's a mix of the functions, "added value" info (like tips and benchmark data) and upgrades offered.
- Speed of the site could be better. Not that it is extremely slow, but if work a lot with the site, it might be painful.
- Although the wizard approach for building surveys A-Z is great, it would also be great to have a shortcut to build and send short "quick and dirty" surveys.